Director, Clinical Program and Product Management

You are eager to oversee the development and execution of clinical programs and manage product portfolios in the Registry space. You have a strong background in clinical research, program management, and product development, along with excellent leadership and communication skills. You enjoy working with cross-functional teams and managing cross-functional projects and creating and managing product roadmaps. You support positive long-term measures by using your oversight and evaluation of data and metrics to improve efficiency, identify areas of opportunity, meet goals and increase the value of participation for Registry participants. 

If this sounds like you, please read on!

Provides clinical oversight and leadership for the AAOS Registry Program and leads a team of Program Managers that oversee the development and ongoing management of existing registries. Serves as a leader and subject matter expert related to clinical quality improvement objectives of each registry. Spearheads the development of roadmaps related to registry dashboards, data re-use opportunities and the evolution of quality improvement measures and metrics that increase the value of participation for registry participants. Partners with teams within the registry department and across the Academy to meet or exceed site participation and registry revenue goals. Provides leadership for individual registries as assigned and acts as a day-to-day contact for surgeon leadership and/or key stakeholders for specified registries.

Program and Product Management:

• Oversees the day-to-day management of assigned registries; acts as a staff liaison to surgeon committees and as a point of escalation for participating sites related to clinical and/or measure related outcomes reporting.
• Develops and manages product roadmaps for each registry with support of program management staff; identifies areas of opportunity to increase the value of registries through advancement of the registries as providers of clinical outcomes and quality improvement metrics that offer value to both surgeons and clinicians at participating institutions.
• Partners with Business Lead, Customer Experience to ensure the necessary support and engagement models are in place to reduce participant attrition and increase potential for growth; establishes priorities and plans in partnership with the customer experience team to ensure participant satisfaction and to contribute to registry growth.
• Establishes and maintains positive relationships with external partners to contribute to and inform registry development. This includes, but is not limited to, specialty societies, private payers, industry and/or standard-setting and accreditation organizations.
• Leads all clinical aspects of the registry program including, but not limited to, the following:
  • Management and oversight of the processes related to clinical data specifications and data dictionaries.
  • Maintenance and oversight of the continuation of the registry’s Qualified Clinical Data Registry (QCDR) status.
  • Continued growth of data re-use opportunities for registry data across quality distinction or payer pre-authorization programs.
  • Ownership of and ongoing development and/or updates to registry collateral that communicates the clinical aspects of each registry and the value proposition pertaining to performance measures and outcomes that each registry can provide to various stakeholder groups.  
  • Provides input and guidance to the registry research program to inform priorities and ensure the visibility of registry data across relevant society meetings and in leading orthopaedic publications.
  • Acts as a subject matter expert related to the clinical aspects of each registry in meetings with key stakeholders.
• Manages committee governance processes for each registry and ensures compliance with AAOS’ Committee Appointment Program (CAP).  
• Leads initiatives to ensure business continuity and to support future registry growth; this includes defining and executing initiatives to document current business processes and to identify areas of continuous improvement that supports efficiency and effectiveness.  

People Management and Leadership:

• Leads direct reports and cross-functional teams to ensure effective oversight of each registry and to drive ongoing improvement to registry product offerings.
• Provides prioritization and oversight for the team to ensure SLAs, revenue, acquisition and retention goals and project commitments are met for each registry.
• Acts as a mentor and coach by setting a high bar of performance for self and team.
• Creates and supports an environment where the team freely escalates challenges; facilitate change through positive reinforcement of milestones and success.
• Develops team with a product management mentality; facilitates the development of empowerment and innovation across team members.  Provides coaching and development where required to develop the team in both clinical and product development practices. 

Exemplifies the following essential values of the Academy:

• Teamwork: Effective collaboration and team-focus to solve complex problems and drive innovation.
• Empowerment: The authority, information, and skills to make decisions and drive results.
• Accountability: Ownership of process and results that drive decisions and ensure implementation.
• Mindset of Growth/Continuous Learning:  Focused on and invested in self and staff development to become more adaptable, making the Academy more agile, innovative, and sustainable.

Travel:  

• Up to 10 days per year 

Qualifications:

Required:

• Master’s degree in public health, Nursing, or related Clinical Field
• 8-10 years of experience in healthcare field or clinical setting; knowledge of orthopaedic clinical care and practice.
• 5-7 years of experience in product development or management in the healthcare space.
• Demonstrated excellence in communication (oral and written) skills; strong organizational skills; excellent phone presentation and customer service skills.
• Strong business and people skills, including planning, presentation skills and business acumen.
• Advanced organizational skills with proven ability to manage competing priorities.
• Demonstrated ability to problem solve and make decisions based on limited information; proven ability to manage risk and establish mitigation strategies to support positive long-term outcomes.
• Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management of customers, staff, and processes.
• Knowledge of IT systems, particularly data integration services
• Strong time management skills: demonstrated ability to complete multiple tasks concurrently and deliver results under pressure.
• Experience collaborating with peers and forming agreements across cross-functional teams.
• Demonstrated proficiency in Microsoft Office and collaboration tools such as SharePoint and MS Teams 
• Strong oral and written communication skills; skill explaining problems succinctly and clearly while demonstrating sound judgement related to details and commitments to achieve positive outcomes.
• Ability to deal with ambiguity and work in a dynamic, results-oriented environment.
• Naturally organized, analytical and detail oriented, dynamic self-starter passionate about professional integrity and excellence with a positive attitude and contagious enthusiasm
• Strong relationship building skills and the ability to work with a diverse group of team members across the Registry department, the organization and with external partners.
• Motivation to create a best-in-class customer experience and develop and instill this passion across the team.
• Knowledge of HIPAA, PHI, IRB, and other relevant regulatory issues.

Desired:

• PhD in healthcare related field.
• Experience managing work in Salesforce or other Customer Relationship Management (CRM) or Association Management Systems (AMS)
• Background in working with individuals/groups that require significant support through decision-making processes.
• Familiarity with or experience with health care related research projects and studies

If this describes YOU, please apply by sharing the following:   

-Clearly communicate why you are the ideal candidate for this role, providing specific examples and experiences as proof points.

-Resumes must be accompanied by a cover letter with salary expectations to be considered. 

If this describes YOU, please apply by sharing the following:   

-Clearly communicate why you are the ideal candidate for this role, providing specific examples and experiences as proof points.

-Resumes must be accompanied by a cover letter with salary expectations to be considered. 

Please note: 

This hybrid position is based in Rosemont, Illinois and is open to applicants who are able to commute weekly to this office.

Applicants must already be authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of work visas.